International Business Communication Standards

Government Construction Expenditure

Government Construction - Project Expenditure

Are your reports, dashboards and business presentations tough to read and confusing?

Too often charts and tables in reports, dashboards and business presentations have low visual quality, which don’t convey the message quick enough, leading to slow decision making or worse still, no decision made at all.

Enter the SUCCESS formula of the International Business Communication Standards (IBCS), founded by Rolf Hichert, a set of design rules for successful reports and presentations.

I design reports, tables and charts using the SUCCESS formula of the International Business Communication Standards (IBCS).

I am Asia Pacific's first IBCS® Certified Consultant. Click on the IBCS® Certified Consultant logo to go to my web page on the Hichert web site.

HICHERT IBCS Certified Consultant

Have a look at my portfolio … click on the charts and tables to enlarge.

Government Construction

The suite of statistical charts assists Department of Construction executives track expenditure against planned funding, with the goal to efficiently spend all funds and in turn create job opportunities while improving public facilities.

All charts are mockups sketched in the Balsamiq application.  The mockups are sketched during the gathering requirements phase, and allow quick design feedback to the business.  The mockups are to be reviewed and approved before development begins.

The IBCS rules applied include:

To enable quick understanding of the chart and table content, all charts and tables have a title in the top left hand corner, structured with the department names on the first lines, business measure and $m on the second line, and scenarios, time period(s) and variance(s) on the third line.

Standard notation has been used for actual and planned expenditure across the department chart and project table.  Solid dark filled bars for actual; and outlined, without any fill, bars for planned expenditure.

Absolute variances between actual and planned expenditure are displayed on a separate axis.

Department Expenditure

The Department Expenditure chart demonstrates a primary scenario, actual expenditure, in the foreground and overlapping a reference scenario, planned expenditure.

Government Construction - Department Expenditure

Project Expenditure

Government Construction - Project Expenditure

IT Service Desk

The suite of statistical charts assists IT Service Desk Managers to improve efficiency of response and resolution to tickets logged. 

All charts are mockups sketched in the Balsamiq application.  The mockups are sketched during the gathering requirements phase, and allow quick design feedback to the business.  The mockups are to be reviewed and approved before development begins.

The IBCS rules applied include:

To enable quick understanding of the chart content, all charts have a title in the top left hand corner, structured with the business measure and physical units on the first line, and scenarios, time period(s) and variance(s) on the second line.  The charts on the Service Provider report also have the service provider’s name.

Many of the charts normalise data, for example the Ticket SLA charts which show tickets within service level agreement (SLA) as a % of total tickets, and tickets outside of SLA % of total.  All the normalised charts include a reference arrowhead and an assisting 100% line through all the bars.

Ticket Overview

The Ticket movement waterfall chart includes difference markers to show the good variance between open tickets at the start of the period and open tickets at the end of the period.

IT Service Desk - Ticket Overview

Ticket Trends

IT Service Desk - Ticket Trends

Ticket SLA

IT Service Desk - Ticket SLA

Ticket SLA Trends

The Ticket response/resolution by SLA charts demonstrates two IBCS scenarios:

  • Actuals: solid fill bars notation.
  • Forecast: hatched bars notation.

IT Service Desk - Ticket SLA Trends

Service Provider

The Service Provider charts demonstrate a number of additional IBCS rules including:

  • Reference scenario triangles to show the service provider performance target %, e.g. critical target of 85%.
  • Scenario of service provider performance target (PT) variance in percentage points (rPT in pp) on a separate axis.

IT Service Desk - Service Provider